On January 26, 2015, VA announced that it will create a singular regional framework that divides the agency into five regions as part of its major reorganization announced last fall called MyVA. The regional boundaries are set to be completed this summer.
To view the new Regional Map, click HERE.
In the meantime, regional offices overseeing benefits processing, home loan awards, public affairs work, technology support, and health care services will each have to determine how to realign their operations in light of the new departmental map.
VA officers say plans should be in place to ensure their structures are aligned within the new common map by the end of June. That said, by midsummer, all VA agencies should be coordinating efforts along the newly drawn five-region map, allowing veterans a single point of entry for a host of office offerings.
Right now, VA is using at least nine organizational maps, subdividing the country into dozens of regional networks and administrative responsibilities for hundreds of programs.
In a press statement, VA Secretary Bob McDonald called the work a "first step in empowering veterans to interact with one VA" and a way to "improve the veteran experience by enabling veterans to more easily ... access their earned care and benefits."
So far, MyVA has produced changes like better signage at hospitals and more independent authority for call center operators on veterans’ benefits issues. VA officials say the map change has the potential to improve communication and coordination between offices that had little interaction before, creating more one-stop shops for veterans.
Last fall, McDonald promoted the MyVA program as an effort to provide better customer service to veterans by trimming excess layers like duplicative hotlines and single-subject offices to combat the VA’s public image as an unwieldy bureaucracy.
To view the VA’s press release, click HERE.
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