The Veterans Benefits Management System (VBMS) is an electronic paperless system used by VA to process claims and appeals. VBMS is intended to improve adjudication by replacing the paper-based claims process. This transformation is ongoing as VA continues to develop and implement additional system functionality and enhancements. This session defines the terms needed to navigate in this system, describes the process to request remote access for advocates, and provides insight into how VBMS works.
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